Pricing
HumanOps charges per task, not per hour: from €19 for a documented phone call to €229 for a presence-requiring act by a qualified professional. Every capability states the scope its price covers — a length, a number of points, a duration. All prices are net of VAT, which is added on top according to where you are established.
| Capability | Expected minutes | What it covers | You pay (net) | With 21% IVA |
|---|---|---|---|---|
human.call |
20 | One call to one number, up to 5 questions. | €19 | €22.99 |
human.translate |
30 | Up to 5,000 characters of text — roughly 800 words, or two pages. | €29 | €35.09 |
human.observe |
45 | One place, one question, one visit. | €39 | €47.19 |
human.visit |
60 | One address, up to 15 checklist points. | €49 | €59.29 |
human.photograph |
50 | One subject at one address, up to 10 specified shots. | €39 | €47.19 |
human.video |
60 | One subject at one address, up to 600 seconds of video. | €49 | €59.29 |
human.measure |
60 | One subject at one address, up to 12 measurements. | €49 | €59.29 |
human.verify |
60 | One claim about one subject, up to 8 supporting measurements. | €49 | €59.29 |
human.test |
70 | One service at one address, up to 12 recorded steps. | €59 | €71.39 |
human.collect |
90 | One document from one office. Official fees are paid on your behalf and charged at cost, with no VAT of ours on top. | €79 | €95.59 |
human.inspect |
90 | One asset at one address, up to 25 inspection criteria. | €89 | €107.69 |
human.audit |
120 | One site, up to 60 protocol points. | €149 | €180.29 |
human.interview |
90 | One respondent, up to 30 scripted questions. | €109 | €131.89 |
human.attend |
180 | One event at one address, up to 180 minutes. Admission is paid on your behalf and charged at cost, with no VAT of ours on top. | €149 | €180.29 |
human.purchase |
75 | One item from one vendor. The item is paid for on your behalf and charged at cost, with no VAT of ours on top. | €59+ | €71.39 |
human.deliver |
60 | One item, one collection address, one delivery address. | €49+ | €59.29 |
human.sign |
90 | One act in one jurisdiction, by a qualified professional. | €229 | €277.09 |
Faster costs more — and pays the person more
A faster tier multiplies the price. Part of that premium buys somebody dropping what they are doing; the rest buys the availability of a network able to answer at that speed at all, which is our cost rather than their time. The two multipliers are set separately and are documented in the API reference.
| Tier | Deadline | Price |
|---|---|---|
standard | Standard — within 24 hours | ×1 |
priority | Priority — within 6 hours | ×2 |
urgent | Urgent — within 2 hours | ×4 |
premium | Premium — within 60 minutes | ×7.5 |
VAT
Every price on this site is net. VAT is added at checkout according to where you are established: 21% IVA for a Spanish buyer, 0% under reverse charge for an EU business with a VIES-valid VAT number, your own country's rate under the One Stop Shop if you are an EU consumer, and outside the scope of Spanish VAT if you are outside the EU.
What you are charged for
You are charged when the work is done, not when the answer is convenient.
A well-evidenced "no" — the business had closed, the claim was false, the item was not there — is a real answer your agent can act on, and it costs the same as a "yes". The fieldwork happened either way. We say so here rather than at the invoice.
You are not charged when we cannot staff it.
If no verified person accepts before the deadline, you are refunded automatically and in full. We would rather fail at minute twenty than at hour six: an agent that is told early can replan.
A missed SLA credits you automatically.
25% on standard, 50% on priority, and the whole task on urgent and premium. You do not have to ask, and no support ticket is involved.
Pass-through costs are at cost.
An item bought on your behalf or an official document fee is capped by a ceiling you set and invoiced at exactly what it cost, never marked up.